§ 4 right of withdrawal
According to § 312d BGB, the buyer has a right of withdrawal of 14 days from receipt of the goods. The shipping costs for the return will be reimbursed if you cancel the purchase contract in writing or by email within 14 days of receipt of the goods, if you have sent the goods back to us and the value of the order is over € 40. If the value of the return is less than € 40, the costs of the return are borne by the buyer. Prepaid returns will not be accepted.
The revocation and the return must be made to the following address:
Dieter Gast, Karl-Legienstr. 43, 58456 Witten
Send the package with sufficient postage - preferably in the original packaging - to our return department.
The value of the goods (and possibly also the postage costs) will be credited to you and - if you have already transferred this amount to our account - transferred to the bank account you specified.
Under the following conditions, you will also be reimbursed the shipping costs for the return according to Section 357 of the German Civil Code:
The return is made from a German delivery address.
You have revoked the purchase contract in writing or by e-mail within 14 days of receiving the goods or you have returned the goods to us and the order value is over € 40.00.
The value of the order at the time of purchase is decisive. Timely dispatch of the parcel is sufficient to meet the deadline.
If the goods have been used, the following applies:
After 14 days, we will no longer take them back. If the item is returned within this period, we reserve the right to charge a reasonable amount for the use of the item, should items show clear signs of use.
§ 6 complaints
Complaints must be reported to us in writing immediately, at the latest within one week. Transport damage must be confirmed by the deliverer. Since we are not liable for transport damage according to § 4, we reserve the right to assign our own claims against the carrier to the customer. The customer is obliged to examine and notify defects even if he is not a businessman. Our liability is limited to intent, in the case of gross negligence to direct damage to the exclusion of sales losses or consequential damage.
The shipping costs will also be reimbursed if the goods are defective. We ask for your understanding that in all other cases you have to bear the shipping costs, especially if the order value is less than € 40 or the goods are only returned to us after 14 days if the contract is not within 14 days. Days period has been revoked. If the return value is less than € 50, please choose the most cost-effective shipping method (usually: "book shipment" or "parcel").
You can find tips for the cheapest shipping method here: http://www.deutschepost.de
If the value of the goods exceeds € 50, we ask you to use the "parcel" method of dispatch and to keep the delivery note.
§ 7 personal data
We guarantee that we will not pass on your personal data to third parties.
§ 8 Place of fulfillment and place of jurisdiction
The place of performance and jurisdiction for both parties is Wetter. If the buyer is a registered trader or a legal person under public law, the local court of Wetter is agreed as the local and factual jurisdiction.
§ 9 Miscellaneous
Should one or more of the above provisions be or become ineffective, the validity of the remaining provisions will not be affected. Deviating conditions must be expressly agreed in writing.